Millionaire fine due to water resistance on Samsung smartphones
Currently, there are a number of cell phones with the privilege of an IP certification (IP, or Ingress Protection, is a universally accepted measure of varying degrees of resistance to dust and liquids).) especially in the best Samsung cell phones.
This sign gives the image that the products can withstand water, but that is not how customers perceive it.
Samsung has such a case of misinformation that it ended up losing the case in court. The consequence of this was a fine of 14 million dollars.
Samsung convicted of swindling customers about water resistance
This happened in Australia and the topic was the dissatisfaction of several customers with regard to the water resistance of their Galaxy smartphones.
These claimed that Samsung gave incorrect information about the products sold.
Whereas the company would advertise developed by Samsung, in Australia, in the months of March 2016 and October 2018.
Nine models announced as the Galaxy S7 / S7 Edge, Galaxy S8, Galaxy Note 8 or Galaxy A5 (2017) were promoted as being suitable for use in swimming pools or salt water.
Believing in Samsung's advertising, many users tested their smartphones under these conditions and in the end they were left with a broken product. A dissatisfaction certainly generated by the refusal of the brand to activate the warranty.
It is important to remember that the IP68 certification allows a product to be submerged in water up to 1,5 meters deep for 30 minutes.
In swimming pools or salt water this liquid has other unnatural elements that promote corrosion.
If the user puts his smartphone while the load is still wet, there is a high risk of damage to the charging port of the product.
This is not the first time that there has been legal confusion about IP certifications on smartphones.